Welcome To MSB Financial Services

Words like honesty & Integrity aren’t commonly used in the ARM industry. But at MSB, they define the way we do business. As a growing leader in receivables management and BPO space, our goal is to do things “The Right Way”, instilling the values of a small family business into a growing corporate marketplace. MSB is an innovative & progressive call center & accounts receivables company that is constantly trying to find new ways to improve its operation and level of service.

Utilizing the latest technology, debt collection programs, and a highly skilled team of professionals, we are changing the way that collection firms operate. Our purpose is to customize a program for each of our clients that will dramatically reduce the costs involved with dedicated staff, as well as increase the productivity and quality of the work outputs..

Global Delivery Model

MSB Financial employs an exceedingly qualified, professional and experienced workforce of over a 100 representatives who work together to consistently produce results that exceed client expectations on all fronts.

Unparalleled Customer Satisfaction

MSB Financial is the leading partner that helps increase the client’s bottom line maintaining lowest level of customer complaints and compliance issues in the industry.

Improved Contact Rates

MSB Financial has the technology and the expertise to boost contact rates in turn helping in higher conversion rates generating industry leading collections revenue for our clients.

What We Do

Customer Relationship Management

Customer relationship management incorporates systems and new innovation to appropriately oversee client connections and information through the whole client life cycle.

Healthcare Revenue Cycle Management

Using the most recent technology, the healthcare revenue specialists at MSB know how to enhance persistent experience through precise healthcare revenue cycle management.

Account Recovery Solutions

At the point when account recuperation solutions are required, the MSB group is set up to convey predictable, solid outcomes for your business. We use our HR, front line innovation and an unparalleled culture of consistence to present to you another level of record recuperation achievement.

Early Stage Delinquency Management

Early on in the collections process, the MSB group is prepared to give conscious, customer-focused delinquency management for your brand. Our specialists are prepared to convey comes about while treating your clients with empathy and comprehension.

BPO SERVICES

0% Accounts Receivables Management MSB delivers results to clients by designing, implementing and managing a wide variety of accounts receivable management solutions for the financial services, healthcare, commercial and retail, technology, telecommunications and utility sectors. Our customized solutions including the technology we provide and the staffing we offer increases customer satisfaction, reduce costs, and offer a dramatically increased ROI.

0% Extended Business Office Services Our Extended Business Office Services program provides an offsite extension of your business office to manage all, or a portion of, your active receivables. EOS services include the provision of all appropriate billing and follow-up for any financial class (including Commercial, Self-Pay, Self-Pay Balances, Managed Care, Medicaid, Medicare, and Worker′s Compensation) at any age of placement.

Benefits

Cost-effective :: Our entire operations team is housed in our on-shore and off-shore facilities, enabling us to lower our infrastructure and per employee costs. These cost savings are passed on to our customers to provide them with a higher return on their investment.
High quality :: All our employees have been given basic training in different quality control standards like SEI-CMM and ISO. This effectively maintains strict quality standards on all our processes.
Data security & Compliance :: Data and Intellectual property is more valuable than ever in this new millennium. We take confidentiality of your information very seriously. For added security, all our data servers are housed in our US offices. We have contractual agreements with our employees to maintain strict confidentiality of our clients’ business data. In order to ensure the highest order of compliance, all new employees receive 3-week mandatory training on FDCPA/HIPAA compliance.
Dependable infrastructure :: Our development center has world-class infrastructure for increased efficiency and around-the-clock functioning. We have the latest computers/servers and 24×7 electricity, data backup facilities and high-speed (T1) broadband connection.