Call Center Services
Inbound Call Center
MSB Inbound Call Center Services fundamentally concentrates on boosting business and benefits for our clients. Our Inbound Contact Center Services depend on better product and industry information garnered over the years of experience that we possess in the offshore call center services industry. Our involvement in inbound call taking care of empowers us to meet the prerequisites of our call center customers.
Flat Rate Billing Model
No one likes the stress associated with trying to predict business expenses. That’s why MSB has taken the guess work out if it with our Flat Rate Billing model; your expenses are predictable and simple. We charge a flat rate to take care of your customer’s needs no matter how long it takes to get a resolution. With other call centers invoicing by per minute billing, you never know if you’re over paying for a call or if your customer was rushed off the phone to save on expenses.
Optimized Client Metrics
When it comes to reporting, MSB gives you access to everything you would want to know about how our call center is performing for you. We want to show you how we can impact your business in a positive way by increasing your profitability. We’re able to generate reports on the metrics you need to be able to run your business and make timely decisions.
Email Management
More people than ever are using email to resolve their customer service issues. Our Email Services Team adds value by providing the ability for us to effectively communicate to your customers via email.Our agents will respond and react your customer’s needs all through email. All emails received are promptly answered within a 24-hour time frame. This will allow you to accommodate your customer’s needs in the communication type they prefer.